Frequently Asked Questions

Ordering

  • How do I place an order?

    You can order directly on our website at partakemall.com or via Direct Message at +1(437)908-1818

    🛒Go to purchase products 

  • Why can’t I place an order?  

    Please feel free to contact us via email at partakemall.ca@gmail.com or Direct Message. We are here to help you with your order. We apologize for any inconvenience and aim to resolve issues promptly!

    📱 Direct Message 

  • What happens after I place my order?  

    You will receive an email confirmation. If you don’t receive it, please check your spam folder.

Payments

  • How do you pay the deposit via e-transfer?

    Please send payment to partakemall.ca@gmail.com This email is set up for auto-deposit. Please include your full name and order number in the notes section when sending the transfer.

Pickup/Delivery

Where do I pick up my order?  

  We have designated Free - Pick up Points and times in Toronto. Please check the details at Delivery info

About Paipaihuo "Calgary Shipping Group"

  • All-in-One Weight-Based Processing Fee Explanation

    💡Tips:

    📦 We still use " weight as the unit " as the pricing basis to make it easier for everyone to understand and calculate. The All-in-One weight-based processing fee already includes the actual weight plus the entire process processing cost, which is the current pricing model we can offer for Calgary group shipping.

  • Q1: Why does the shipping cost seem higher even though the item I bought weighs only 1 kilogram?

    A: We use an "All-in-One weight-based handling fee," which calculates not only the actual weight of the goods but also other costs incurred during the handling process.

    ✔️ Product size and packaging protection ✔️ Interprovincial shipping costs (from Toronto to Calgary)
    ✔️ Order sorting, packaging, and manual processing ✔️ Self-pickup point distribution and communication arrangements

    Therefore, the final shipping cost you see is a processed "total weight" priced in a uniform way.

  • Q2: Will there be any other additional charges?

    A: No! There are no extra charges!

    Simply select "Calgary (YYC) Group Shipping" at checkout, and our team will contact you to confirm shipping costs. One price covers everything, no extra payments required—safe and convenient!

Refunds/Cancellations

Can I get a refund or cancel my order?

  Orders can only be cancelled or refunded after placement if due to supplier issues.


What if the product is damaged?  

  While the packaging may be damaged in transit, if you receive a damaged item, please take a photo immediately and send it to us via WhatsApp at +1(437)908-1818 or email at partakemall.ca@gmail.com 

We will respond as soon as possible.

Wholesale/Bulk Orders

Do you offer wholesale discounts?  

  Yes! Please get in touch with us via Direct Message at +1(437)908-1818 or email at partakemall.ca@gmail.com