Frequently Asked Questions
Ordering
-
How do I place an order?
🛒Go to purchase productsYou can order directly on our website at partakemall.com or via Direct Message at +1(437)908-1818
-
Why can’t I place an order?
📱 Direct MessagePlease feel free to contact us via email at partakemall.ca@gmail.com or Direct Message. We are here to help you with your order. We apologize for any inconvenience and aim to resolve issues promptly!
-
What happens after I place my order?
You will receive an email confirmation. If you don’t receive it, please check your spam folder.
Payments
-
How do you pay the deposit via e-transfer?
Please send payment to partakemall.ca@gmail.com This email is set up for auto-deposit. Please include your full name and order number in the notes section when sending the transfer.
Pickup/Delivery
Where do I pick up my order?
We have designated Free - Pick up Points and times in Toronto. Please check the details at Delivery info
關於拍拍貨「卡加利集運團」
-
All-in-One 重量制處理費 說明
💡 小貼士：
📦 我們仍以「重量為單位」作為定價基準，是為了讓大家更容易理解及統一計算。All-in-One 重量制處理費已經包含實際重量＋成個流程處理成本，是目前我們能為大家帶來卡加利集運團的收費模式。
-
Q1：為什麼我買的貨品只有 1 公斤，運費卻像是多了？
A：我們採用「All-in-One 重量制處理費」，不只計算貨品的實際重量，還包括處理過程中的其他成本：
✔️ 貨品體積與包裝保護
✔️ 跨省運費（從多倫多送到卡加利）
✔️ 分單包裝與人手處理
✔️ 自取點分派與聯絡安排
所以你看到的最終運費，是一個經過處理後的「整體重量」，以統一方式計價。 -
Q2：會唔會有其他額外收費？
A：唔會！無額外收費！
只要你係結帳時選擇「卡加利(YYC)集運團」配送方式，團隊會與客人聯繫確認運費資料。一個價錢搞掂哂、無需額外付款，安心又方便！
Refunds/Cancellations
Can I get a refund or cancel my order?
Orders can only be cancelled or refunded after placement if due to supplier issues.
What if the product is damaged?
While the packaging may be damaged in transit, if you receive a damaged item, please take a photo immediately and send it to us via WhatsApp at +1(437)908-1818 or email at partakemall.ca@gmail.com
We will respond as soon as possible.
Wholesale/Bulk Orders
Do you offer wholesale discounts?
Yes! Please get in touch with us via Direct Message at +1(437)908-1818 or email at partakemall.ca@gmail.com