Refund policy
Thank you for choosing Partake Mall! As a Group-buying platform specializing in group purchases, we are deeply committed to providing high-quality products and services. Please note that all items are ** once sold; they cannot be returned or exchanged. **If there is a quality issue with the product, please email us within 7 days of receipt at partakemall.ca@gmail.com. We will do our utmost to resolve the problem for you, reaffirming our commitment to your satisfaction.
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Non-returnable Items
The following items are not eligible for return:
1. Perishable goods, such as food, flowers, newspapers, or magazines
2. Intimate or sanitary products, such as underwear or personal care items
3. Hazardous materials, such as flammable liquids or gases
4. Gift cards
5. Downloadable software products
6. Customized or special-order items
7. Health and personal care products (if the packaging has been opened or the product has been used)
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Return Process and Requirements
1. To request a return, please contact us at partakemall.ca@gmail.com within 7 days of receiving the product. Include your order details, a description of the issue, and relevant photos.
2. Once we thoroughly review your request, we will notify you if the return is approved and provide further instructions. Our meticulous review process is designed to ensure fairness and your confidence in our service.
3. Returned items must be in **brand-new and unused condition**, including all original packaging and accessories (if applicable).
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Refund Policy
- We will email you the outcome after receiving and inspecting the returned item.
- If your return is approved, the refund will be processed within 5–10 business days and issued to your original payment method. The exact timing may depend on your payment provider.
- We will provide a detailed explanation if your return request is denied.
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Special Notes
1. All products are only eligible for in-person pickup or exchange at the designated location. Mail-in returns are not available.
2. Returns due to personal reasons (e.g., changing your mind or ordering the wrong item) will not be accepted.
3. Customized or limited-edition items and group purchase items with extended delivery times are not eligible for return or refund.
4. Requests made more than 7 days after receiving the item will not be processed.
If you have any questions, please do not hesitate to contact our dedicated customer service team. We value your understanding and support of Partake Mall and are committed to ensuring your satisfaction with our products and services. Thank you for choosing us!